How to Do Approval for Pending Dispute Request

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    Introduction

    This video demonstrates how admins can review and approve or reject pending dispute requests in Staffinc Suite. It covers both single approval and bulk approval flows, helping administrators manage attendance disputes efficiently while complying with the company’s approval rules configuration.

    Step-by-Step Guide

    1. Log in to Staffinc Suite
      Access Staffinc Suite using an admin or authorized approver account.
    2. Navigate to the Dispute Request Page
      • Go to the Pending Approval menu (as shown in the video).
      • Open the list of Pending Dispute Requests.
    3. Review a Pending Dispute Request
      • Click on a dispute request to view its details, including attendance data, dispute reason, and supporting information submitted by the employee.
    4. Approve or Reject a Single Dispute Request
      • From the dispute detail view, choose Approve or Reject.
      • Add remarks if required, then confirm your action.
    5. Perform Bulk Approval or Rejection
      • Select multiple pending dispute requests from the list.
      • Choose Bulk Approve or Bulk Reject.
      • Confirm your action to process all selected requests at once.
    6. Check Dispute Status
      • Once actioned, the dispute status will be updated based on the approval stage.
      • Some disputes may still remain in progress if additional approval layers are required.

    Important Rules & Key Points

    Single & Bulk Approval

    • Admins can:
      • Approve or reject a single dispute request, or
      • Perform bulk approval or rejection for multiple pending dispute requests at once.

    Approval Layers & Rules

    • Approval or rejection of dispute requests is subject to the employee’s approval rules configuration.
    • Depending on the setup:
      • A dispute request may require multiple approval layers before it is finalized.
      • The system supports up to 5 approval layers, but not all requests must use all layers.
    • A dispute is only considered final once it has passed all required approval levels.

    Closing & Benefits

    By understanding how to manage pending dispute requests, admins can:

    • Speed up dispute resolution through bulk approvals
    • Ensure compliance with internal approval workflows
    • Maintain accurate and validated attendance records

    Watching this video and using the approval features correctly will help you manage attendance disputes more efficiently, transparently, and in line with company policies.