How to Start Record Dispute Request in Staffinc Suite

🎯 Purpose

This guide explains the prerequisites, setup, and process for submitting a dispute request in Staffinc Suite. Dispute requests help correct attendance records when discrepancies occur, ensuring data accuracy and proper validation through approval workflows.

✅ Prerequisites Before Creating a Dispute Request

Before an employee can raise a dispute request, make sure the following configurations are in place:

1. Enable Dispute Request in Attendance Policy
   1. The attendance policy assigned to the employee must have the Dispute Request feature enabled.
2. Assign Dispute Approval Rule to Employees
   1. An approval workflow must be created and mapped to the relevant employees.
   2. If not configured, the default approval rule is Anyone.
3. Approval Requirement
   1. By default, all dispute requests require approval from an admin.

📝 Steps to Create a Dispute Request

1. Navigate to Dispute Request Form
   1. From the main menu, go to Kehadiran → Kehadiran Details.
   2. Locate the attendance record you want to correct.
   3. Click the Ajukan Koreksi Kehadiran button to open the form.
      1. ⚠️ This button is only enabled starting from D+1 (the day after the attendance date).
2. Fill in Request Details
   • Select New Status — Choose the corrected attendance status (e.g. Present, Leave, Absent).
   • Leave Type & Policy — If the new status is Leave, you must also select the Leave Type (Paid/Unpaid) and the Leave Policy to apply.
   • Reason — Provide a clear explanation for the correction.
   • Support Evidence — Upload relevant supporting documents such as screenshots, medical notes, or other files.
3. Submit for Approval
   After completing the form, click Submit to send your dispute request to the assigned approver.

📊 Dispute Request Statuses