Why can’t I see the Check-In or Check-Out button today?

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    Short Answer

    The Check-In and Check-Out buttons will not appear if you are not assigned to an attendance policy. Assigning an attendance policy is required for the Staffinc Work app to display CI/CO buttons.

    Explanation

    In Attendance BETA, the Check-In (CI) and Check-Out (CO) buttons are shown only when an employee is linked to an attendance policy.

    If no attendance policy is assigned:

    • The system does not know which attendance rules apply to the employee
    • The Staffinc Work app will hide the Check-In / Check-Out buttons entirely

    This behavior is by design and is not a system defect.

    Possible Reasons You Can’t See the Check-In / Check-Out Button

    The CI/CO buttons will not be visible if:

    1. No attendance policy is assigned to the employee
      • Without an assigned policy, attendance actions cannot be performed.
    2. The employee was newly created or recently updated
      • The attendance policy may not have been assigned yet by the admin.

    Step-by-Step Troubleshooting

    1. Confirm whether an attendance policy is assigned
      • Check the employee profile in Staffinc Suite.
    2. Contact your admin or HR team
      • Ask them to assign the correct attendance policy to your profile.
    3. Reopen or refresh the Staffinc Work app
      • Once the policy is assigned, the Check-In / Check-Out buttons will appear automatically.

    Important Notes

    • An attendance policy is mandatory to use Attendance BETA features.
    • This is expected system behavior, not a bug.
    • CI/CO buttons will appear immediately after a valid attendance policy is assigned.

    Reference Articles