Why can’t I submit an attendance dispute request?

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    Short Answer

    You won’t be able to submit a dispute if the attendance does not meet the system’s validation rules, such as when a dispute has already been submitted and is still pending, or when the attendance timing/status is not eligible.

    Explanation

    When submitting an attendance dispute, Attendance BETA performs several validations to ensure data accuracy and to prevent duplicate or invalid requests. If any of these conditions are not met, the system will display an error dialog explaining why the dispute cannot be submitted.

    A common case is when an employee has already submitted a dispute request for the same attendance record, and the dispute status is still Pending. In this situation, a new dispute cannot be submitted until the existing one is resolved.

    Possible Reasons You Can’t Submit a Dispute

    You will not be able to submit a dispute request if any of the following conditions apply:

    1. A dispute has already been submitted and is still pending
      • If a dispute request for the same attendance ID is still in Pending status, you cannot submit another dispute until it is approved or rejected.
    2. Attendance status is still pending
      • If the attendance itself is still in a pending state (for example, still waiting for completion), a dispute cannot be submitted.
    3. Less than 24 hours have passed since the schedule end time
      • Disputes can only be submitted after 24 hours have passed from the attendance schedule’s end time.
    4. Attendance date is older than 90 days
      • Attendance records that are more than 90 days old are no longer eligible for dispute.

    Step-by-Step Troubleshooting

    1. Check if you’ve already submitted a dispute
      • Open the attendance detail and verify whether a dispute request already exists and is still Pending.
    2. Check the attendance status
      • If the attendance status is still Pending, wait until it is finalized.
    3. Verify the schedule end time
      • Make sure at least 24 hours have passed since the schedule ended.
    4. Check the attendance date
      • Ensure the attendance date is within the last 90 days.

    Important Notes

    • This validation is intentional system behavior, not a bug.
    • Only one active (pending) dispute is allowed per attendance record.
    • Once the existing dispute is resolved, you may submit a new dispute if needed.