Why don’t I see the Approve or Reject buttons in my Gmail app?

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    Short Answer

    The Approve and Reject buttons are sometimes hidden by the Gmail mobile app. You can reveal them by tapping the three‑dot (⋮) menu in the email.

    Explanation

    In‑mail approval emails from Staffinc Suite contain interactive buttons (Approve / Reject). However, certain email apps—especially the Gmail mobile app—may hide these buttons by default for security or layout reasons.

    Because of this behavior, the approval buttons may not be immediately visible when you open the email.

    Step‑by‑Step Solution (Gmail Mobile App)

    1. Open the approval email from Staffinc Suite in your Gmail app.
    2. Scroll down to the bottom of the email content.
    3. Tap the three‑dot (⋮) icon in the email view.
    4. Select “View original”, “View full message”, or allow external content (depending on your Gmail version).
    5. The Approve and Reject buttons will now be visible.
    6. Tap the desired action to proceed with the approval.

    Important Notes

    • This issue is caused by Gmail app behavior, not by a system error in Staffinc Suite.
    • If the buttons still do not appear, you can:
      • Open the email using a desktop browser, or
      • Use another email app that supports interactive email actions.

    Related Article

    For a complete guide on how in‑mail approvals work, please refer to: 👉 How to Perform In‑Mail Request Approvals from Email Notification