How PJP Employees Create and Access Unplanned Channels

PJP employees can create new channels during their daily activities when this feature is enabled by their organization's visitation policy. Unlike scheduled PJP channels, newly created channels are treated as unplanned visits and are managed separately to avoid affecting the existing journey plan. In this guide, you'll learn how unplanned channels are accessed, how they fit into the PJP workflow, and what happens when your assignment changes.

Unplanned channels remain separate from scheduled PJP visits unless they are later added to your journey plan by an administrator. This ensures that you can continue recording new business opportunities without disrupting your planned schedule or visitation workflow, while keeping channel visibility aligned with your current assignment and operational status.