KPI Isolation for PJP Employees: Creating New Channels

When PJP employees create new channels from the mobile app, those channels are treated as unplanned visits and are kept separate from the employee's Permanent Journey Plan (PJP). This separation ensures that newly created channels can be visited without affecting scheduled targets or performance calculations. In this guide, you'll learn how KPI isolation works for unplanned channels and when a newly created channel becomes part of your journey plan.

Unplanned channels do not contribute to PJP targets, completion indicators, or KPI achievement unless they are manually added to your PJP group by an administrator. This behavior helps maintain accurate performance measurements while still allowing you to capture new business opportunities and complete visits outside your planned schedule.