How to Force Stop a PJP Group and What Happens Afterward

The Force Stop feature allows administrators to end an active Permanent Journey Plan (PJP) Group before its scheduled end date when operational plans need to change. Rather than removing selected journey plans, this feature stops the entire group's future scheduling while preserving historical data and completed visitation records. It is designed for situations such as route restructuring, organizational changes, or when an existing plan needs to be discontinued and replaced.

Before a PJP Group is force-stopped, employees continue to experience standard PJP behavior. Scheduled visits remain visible according to the journey plan, calendar progress is tracked against daily targets, and employees can complete assigned visits as planned. Ongoing visits are not interrupted, and active PJP rules continue to determine which channels are available for visitation.

When a PJP Group is force-stopped, the action is recorded immediately and cannot be reversed. The group remains active for the current day, allowing employees to finish scheduled activities without disruption. On the following day, the group automatically becomes inactive, all future scheduling under that group is discontinued, and management actions such as adding or removing journey plans are no longer available. The group itself remains accessible as a historical record, including employee plans, visitation details, performance summaries, and activity logs.

Once the group becomes inactive, PJP-specific restrictions and scheduling rules are removed for affected employees. The mobile application returns to the standard channel assignment experience, where employees can view and visit channels based on their regular assignments. Historical visits completed under the PJP remain available in visit history, ensuring past performance and visitation records are preserved. If employees belong to multiple PJP Groups, any remaining active groups continue to apply normally.

Force Stop is best used when an entire PJP Group should no longer generate future visits while retaining its historical data for reporting and audit purposes. Because the action permanently ends the group's scheduling lifecycle, administrators should carefully evaluate whether a full group stop is required or whether removing specific unvisited journey plans would better address the operational need.