What Happens When a Channel Is Rejected

A channel request can be rejected if it does not meet your organization's requirements or approval criteria. When this happens, the channel changes to Rejected status and is excluded from operational use, while its record is retained for audit and traceability purposes. In this guide, you'll learn what happens after a channel is rejected, how it affects channel visibility, assignments, and the experience for both Client Portal users and employees.

After a channel is rejected, it is no longer available for operational activities and cannot be used in visits or other channel-related processes. The creator loses access to the channel in the mobile app, while the rejection details, including the reason and approval history, remain available in the Client Portal for auditing. This ensures that channel requests are managed consistently while preserving a complete record of every approval decision.