Understanding PJP ↔ Non-PJP Transition Behavior

Your experience in the mobile app may change when your assignment switches between PJP and Non-PJP. These changes primarily affect how newly created channels are organized and whether they contribute to your journey plan and KPI, while preserving your existing channel data and visitation records. In this guide, you'll learn how channel behavior changes during PJP and Non-PJP transitions and what remains unchanged throughout the process.

During a transition, channel status, ongoing visits, and completed visit history are preserved to ensure continuity in your daily operations. Only channel visibility and KPI participation are updated based on your current assignment, allowing the system to maintain accurate journey planning and performance tracking without losing previously recorded data.